Frequently Asked Questions (FAQs)

Got questions? We’ve got answers! Explore our FAQs to find quick solutions and helpful information about booking, traveling, and more with Wake Up Here.

Top FAQs

What is included in the tour price? Icon

The inclusions for each tour or travel deal vary. You can find specific details of what's included in your chosen tour under the 'Inclusions' section of the tour page. Typically, tour include accommodation, transportation while on tour, guided tours, and some meals. If flights are included in a tour, this will be specified on the page.

What is your cancellation policy? Icon

We have a 14-day refund policy which allows you to request a full refund up to 14 days after booking, or before the deal has been redeemed (flights ticketed, tour confirmed with operator etc.) After this 14-day period, no refunds are possible. Please refer to your booking confirmation or contact our customer service team for details.

What payment methods do you accept? Icon

We accept payment via all major credit cards and PayPal.

When do I need to pay my balance in full? Icon

Full payment is required no later than 100 days before departure.

What is the best time to visit my destination? Icon

The best time to visit a destination depends on your preferences and the specific activities you want to do. Some destinations only offer tours in the ideal season for tourism.

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